iintake
Simplifying healthcare intake, one form at a time.
Problem Statement
Patients juggling responsibilities and time constraints need a way to expedite the intake process during medical appointments because the current lengthy intake forms present barriers to efficient healthcare access, leading to frustration, potential errors, and delays in receiving necessary treatment.
Problem Space
Iintake addresses the challenge of enhancing the intake process at medical facilities, particularly for individuals like parents with young children and those with time constraints. Lengthy forms distributed during appointments often cause frustration and overwhelm, especially for individuals with specific needs or responsibilities. Simplification of this process could lead to shorter wait times, improved accuracy of medical records, and reduced stress levels for patients.
Problem Background
The healthcare intake process is often time-consuming and stressful for patients, particularly those with busy schedules or specific responsibilities, such as parents with young children. Lengthy and repetitive forms can cause significant delays and contribute to inaccuracies in medical records.
Research Insights
User Pain Points
- Time Constraints: Many patients feel rushed or pressured to complete intake forms, with the majority allocating 15-30 minutes for this task.
- Repetitive Information: Patients express frustration with redundant questions and having to provide the same details multiple times.
- Digital Preferences: Clear preference for digital solutions that offer convenience and efficiency, especially among busy individuals and parents.
- Privacy Concerns: Some patients express concerns about data security and accuracy.
- Room for Improvement: Suggestions for better digital versions of intake forms, streamlined processes, and integration with existing healthcare systems to reduce errors and delays.
Supporting Data User surveys & interviews
- Majority of respondents allocate 15-30 minutes for intake forms.
- High frustration with redundant questions and repetitive information.
- Preference for digital solutions among busy individuals and parents.
- Concerns about data security and accuracy.
Feedback
The need for a modernized intake process that addresses time constraints, reduces redundant information, and offers convenient digital solutions is crucial for enhancing the overall healthcare experience.
Landing on the Solution
The initial solution involved creating a standalone mobile app for digital intake forms. However, recognizing the importance of user adoption, the final proposed solution integrates iintake with the Apple Health app to leverage its trusted platform and existing user base.
Explanation of Solution
iintake integrates with the Apple Health app to streamline the healthcare intake process. This integration offers several benefits:
- Seamless Integration: Leveraging the existing user base and ecosystem of Apple devices.
- Convenience: Streamlined user experience within a familiar environment.
- Data Accessibility and Security: Robust data privacy and security features.
- Enhanced Functionality: Access to health data and interoperability with other apps.
General Solution Features
- Intelligent Form Filling: Auto-filling common questions based on existing data.
- Appointment-Based Updates: Proactive reminders to update intake forms.
User Flows/Mockups
Future Steps
- Develop partnerships with healthcare facilities to implement iintake.
- Conduct user testing to refine the integration with Apple Health.
- Expand features based on user feedback, such as appointment check-ins and reminders.
- Explore partnerships with other healthcare platforms and providers that aren’t in the Apple ecosystem.
Images
Learnings
Product Manager Learnings:
Terrance Kent
Designer Learnings:
Designer Learnings:
Jo Sturdivant
- Adapting to an Established Team: Joining the team in week 6 of 8 was challenging, as I had to quickly adapt to existing workflows, dynamics, and goals. This mirrors real-world situations where you often integrate into teams mid-project, and flexibility is essential.
- Work-Blocking for Efficiency: With only two weeks to complete the project, I learned the importance of a structured work-blocking system. This approach allowed me to manage my time effectively and meet deadlines under pressure.
- Making Data-Driven Design Decisions: Unlike my past projects, I had to rely on research conducted by others. This was a valuable experience in using pre-existing data to guide design decisions, helping me focus on the core insights without starting from scratch.
Developer Learnings:
Developer Learnings:
Vanady Beard
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As the back-end developer, I learned how important it is to create efficient and reliable systems that support the entire application. This experience also taught me the importance of optimising the database and ensuring the backend is scalable and easy to maintain.
Developer Learnings:
Stephen Asiedu
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As a back-end developer, I've come to understand the importance of being familiar with various database systems and modules. This knowledge enables me to build diverse applications and maintain versatility in my work. I've also learned that the responsibility for making the right choices rests on my shoulders, guided by my best judgement.
Developer Learnings:
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Developer Learnings:
Maurquise Williams
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- Process of Creating an MVP: Developing a Minimum Viable Product (MVP) taught me how to focus on delivering core functionalities balancing between essential features and avoiding scope creep.
- Collaboration in a Real-World Tech Setting: This experience taught me how to collaborate efficiently in a fast-paced tech environment, keeping the team aligned and productive, even while working remotely across time zones.
- Sharpening Critical Thinking and Problem-Solving Skills: This experience honed my ability to think critically and solve problems efficiently. By tackling challenges and finding quick solutions, I sharpened my decision-making and troubleshooting skills in a dynamic, real-world setting.
Developer Learnings:
Jeremiah Williams
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All in all this experience was very awesome I learned that in coding with others being transparent is key
Developers Learnings:
Justin Farley
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I learned how important communication is when working with a team. Communication provides understanding, advice, ideas, and much more. While working with the product team, I’ve found that communication keeps everything flowing smoothly. Working with a team also showed me that every member brings something different to the table and we all have to work together in order to align and meet our end goal.