MediShare

Problem Statement  

Patients need a way to swiftly transmit medical imaging to various healthcare providers who may work at separate hospitals/practices. Already grappling with health concerns, delays in sharing critical diagnostic data can prolong the anxiety of awaiting a diagnosis and treatment plan, potentially impacting their overall well-being and recovery journey.

Problem Background  

MediShare customers will include healthcare providers and patients. Currently, healthcare providers cannot share imaging across separate networks, leaving the patient responsible for requesting disks or figuring out how to share imaging from secured platforms. This is a problem for patients who want second opinions from healthcare providers. It slows down the transfer of imaging and creates more anxiety and work for the patient.

Research Insights

User Pain Points

Using Survey Monkey, we identified a few different categories of prospective users with over 10 user interviews

Supporting Data

88% reported that difficulty accessing imaging was their greatest challenge

Feedback

Our preliminary user research to validate this problem with patients sharing medical imaging found that there is a variety of ways patients send medical imaging, each with their own pain points

Survey: https://www.surveymonkey.com/r/GBBXDRT

Future Steps

This is what we learned from speaking to customers …

• Difficulty accessing imaging was the main challenge, followed by cost and long waiting times
• Having to call healthcare offices multiple times to receive imaging
• Having a different pacs system often hinders the process.
• Not every provider gives you a copy through the portal so you have to ask them to email/fax which takes a long time.
• 60% of responders use a digital medical chart currently to keep track of imaging

Images