Reminder
A mobile app used to coordinate appointments and reduce absenteeism.
Problem Statement
How can we help social service providers and program participants find a more effective way of sending and receiving appointment reminders to reduce absenteeism?
Problem Background
Starting with the problem space and to give an idea of the importance and impact of social service providers we have identified that social service entities have seen an increase in the number of persons requesting assistance over the past couple of years due to the rising cost of living, which has been compounded by the lingering effects of the pandemic. As providers find themselves overburdened they have found that it is becoming increasingly difficult to contact program participants for important and time sensitive appointments.
Research Insights
User Pain Points
Through user surveys we identified that the reason for the high rate of absenteeism was due to appointment reminders not being read/received as over 46% of the respondents admit that they do not use email, and this is the primary mode of communication for social service providers.
Feedback
Our preliminary user research to validate this problem found that program participants would prefer to be contacted directly with appointment reminders indicating that they would be more likely to attend once an effective reminder system is employed.
Landing on the Solution
Based on our target users’ pain points, we knew we wanted to work on the following features:
- Create and display an alert to inform participants of upcoming appointments and remind them to confirm the meeting
- Participants must engage with the app as the alert is not removed until interacted with by her
- Participants are able to communicate with their provider to reschedule appointments and share circumstances that would force her to cancel
Explanation of Solution
97% of program participants surveyed have a cell phone. My solution is to create a mobile app that allows users to schedule appointments, receive and send appointment reminder alerts to reduce absenteeism. The solution would help users to benefit more from social service offerings and gain employment independence.
Future Steps
We learned that keeping scheduled appointments are important to program participants however the lack of a reminder system contributes to the high rate of absenteeism.
Tracking use of REMINDER app will reveal processes that can be improved
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Learnings
Product Manager Learnings:
Melissa Charley
The Co.Lab experience was great and I would love the opportunity to showcase my learning.
The key takeaway from the past four weeks is the importance of identifying and Focusing on the problem, ensuring all pain points are exposed.
Valuing the point of view of the user is essential as the product is being built with their frustrations in mind and the success of the product ultimately depends on the user satisfaction and ease of use.
I also learned to merit the importance of consumer research in identifying persistent problems as it gave credence to the need for the product.
Going forward I hope to work with a team to build a variable product with prioritized features and of course get user feedback and eventually land a product manager role.
Designer Learnings:
Designer Learnings:
Jo Sturdivant
- Adapting to an Established Team: Joining the team in week 6 of 8 was challenging, as I had to quickly adapt to existing workflows, dynamics, and goals. This mirrors real-world situations where you often integrate into teams mid-project, and flexibility is essential.
- Work-Blocking for Efficiency: With only two weeks to complete the project, I learned the importance of a structured work-blocking system. This approach allowed me to manage my time effectively and meet deadlines under pressure.
- Making Data-Driven Design Decisions: Unlike my past projects, I had to rely on research conducted by others. This was a valuable experience in using pre-existing data to guide design decisions, helping me focus on the core insights without starting from scratch.
Developer Learnings:
Developer Learnings:
Vanady Beard
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As the back-end developer, I learned how important it is to create efficient and reliable systems that support the entire application. This experience also taught me the importance of optimising the database and ensuring the backend is scalable and easy to maintain.
Developer Learnings:
Stephen Asiedu
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As a back-end developer, I've come to understand the importance of being familiar with various database systems and modules. This knowledge enables me to build diverse applications and maintain versatility in my work. I've also learned that the responsibility for making the right choices rests on my shoulders, guided by my best judgement.
Developer Learnings:
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Developer Learnings:
Maurquise Williams
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- Process of Creating an MVP: Developing a Minimum Viable Product (MVP) taught me how to focus on delivering core functionalities balancing between essential features and avoiding scope creep.
- Collaboration in a Real-World Tech Setting: This experience taught me how to collaborate efficiently in a fast-paced tech environment, keeping the team aligned and productive, even while working remotely across time zones.
- Sharpening Critical Thinking and Problem-Solving Skills: This experience honed my ability to think critically and solve problems efficiently. By tackling challenges and finding quick solutions, I sharpened my decision-making and troubleshooting skills in a dynamic, real-world setting.
Developer Learnings:
Jeremiah Williams
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All in all this experience was very awesome I learned that in coding with others being transparent is key
Developers Learnings:
Justin Farley
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I learned how important communication is when working with a team. Communication provides understanding, advice, ideas, and much more. While working with the product team, I’ve found that communication keeps everything flowing smoothly. Working with a team also showed me that every member brings something different to the table and we all have to work together in order to align and meet our end goal.